Your company needs a merchant service provider that understands your needs, is available when you need it, and is willing to go out of its way to forge a successful partnership with your company. These are the hallmarks of great customer service, and you should demand nothing less for your business.
What Makes Good Customer Service?
The first factor to consider is the availability of your merchant service provider. You want a company that is available when you need it. 24/7 customer service is an absolute must. After all, your company doesn’t call it quits at 4:00 pm, and neither should your provider.
Reliability
The second hallmark of good customer service is reliability. If a promise is made, it should be kept. It is better to work with a service who under-promises and over-delivers. That means finding solutions for your credit card processing problems as quickly and efficiently as possible. Your provider should deliver reliable pricing, support, and service for your unique needs.
Going the Extra Mile
You don’t want a service provider that puts in the bare minimum amount of effort. A company that takes the time to get to know your business and its needs will be able to provide you better payment solutions than a company that treats you like an account number.
Does your current credit card processing service meet these standards? If not, it might be time to consider a change. Hardworking business owners deserve a service provider who cares about how successful they become. That’s a partnership that can make a differenc.
